Information, advice and support

Information, advice and support

If you are looking after someone in Derbyshire there are a range of local services that offer information, advice and support

Information and advice

This website has been designed with the aim of helping carers living in Derbyshire to find reliable, up-to-date information and details of support services as well as being a source of general advice for carers.

The searchable Carers Directory includes details of carer support groups throughout the county, information services, services to help you get a break, counselling services, social activities and much more. 

You'll also find information on the website about carers assessmentscarer personal budgets and carers rights.

If you prefer to access information in a printed format, the Guide to Carers Services booklet gives a good overview of the services available to carers in Derbyshire. You can order a printed copy online or by contacting Call Derbyshire on tel: 01629 533190.

They are many other organisations in Derbyshire who can offer information and advice to carers - you'll find many of these listed on this page, including in the 'other helpful websites' section below.

Support and advice from Derbyshire Carers Association

Derbyshire Carers Association (DCA) have worked in partnership with Derbyshire County Council and local health services for many years. From 1 April 2017, DCA will provide the Derbyshire Carers Support Service and offer services including:

Details of DCA led support groups, area offices and carer drop-in services can be found in the Carers Directory.

Derbyshire Carers also work with GP surgeries, hospitals and other local services to improve the way they work with and support carers.

You can register as carer with DCA to be kept up-to-date with news, legislation changes and events relevant to carers. You can register using the registration form on Derbyshire Carers website or contact them using the details below. 

DCA can be contacted on tel: 01246 222373 or 01773 833833 or email: info@derbyshirecarers.co.uk

Support from Derbyshire County Council 

All local authorities providing social care have a responsibility to support carers. You can find out more on the Care Act for carers and carers eligibility pages. If you're a young carer (under 18), see the young carers page.

Derbyshire County Council and the Derbyshire Clinical Commissioning Groups fund Derbyshire Carers Association (details above) to provide the Carer Support Service on their behalf. This includes carrying out carers assessments. However, if the person you care for already has an Derbyshire Adult Care worker, you can ask their worker to assess your needs as a carer if you think it's more appropriate. 

Adult Care administrate the Carer Emergency Card scheme and produce the Guide to Carers Services booklet which gives an overwiew of the support available to carers. 

If they aren't already doing so, Adult Care may be able to provide support to the person you care for if they have care and support needs (subject to eligibility). This could include respite care for the person you look after so you can get a break for your caring role.

Other local support services and organisations

There are many other local organisations, services and charities who can offer support to carers. The Carers Directory and 'caring for someone with...' pages have details of local services who can offer practical, advisory and emotional support. There are also links to other local organisations in the 'other helpful websites' section below. 

Peer support and online communities

Quite often carers just need someone to talk to who understand what they are going through. The Carers Directory has details of support groups and social activities for carers. In many cases the groups are set up and run by other carers.

The beauty of online communities is that you can use them at any time of the day or night. Some communities are national, or even international, while others are based locally. Many communities have question and answers sessions and guest blog posts which you can look to get advice and answers to queries.

Other sources of practical help, information and advice

Caring can present all kinds of challenges, from filling in forms to coping with emotions.

Carers UK have an advice line where they offer information and support with claiming benefits, accessing services, employments rights for carers and much more. The line is open Monday to Friday, 10am to 4pm on tel: 0808 808 7777. Calls to the advice line are free from UK landlines and most major mobile networks.

Carers UK also have an online tool called Upfront where you answer a few simple questions about your situation to get the information and advice you need.

NHS Carers Direct is an advice line and web chat service for carers. The line is open Monday to Friday, 9am-8pm and weekends from 11am-4pm on tel: 0300 123 1053

Citizens Advice can offer help with practical, financial and legal matters. The Derbyshire branches of Citizens Advice centres are listed in the Carers Directory

Rothera Sharp Solicitors and Derbyshire Carers have teamed up with  to offer free legal advice clinics for carers.

If you need a help that is specific to the condition or illness of the person you care for, the 'caring for someone with' pages have details of organisations who may be able to help you. 

Keeping safe

Everyone has the right to live life free from abuse. The keeping safe page has further information about different kinds of abuse, Safeguarding procedures and advice for carers who may be experiencing abuse or are concerned that the person they care for is being abused. 

If you or the person you care for are at risk of any kind of abuse, contact the Police on tel: 999 in an emergency, tel: 101 in a non emergency or Call Derbyshire for information and advice on tel: 01629 533190

There are also local and national organisations who can offer support and advice.

Other helpful websites

Many local and national organisations that have developed excellent information and advice guides for carers:

This information was last updated on 09/08/2017

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