Telephone advice lines and online forums

Telephone advice lines and online forums

There are also and advice lines both local and national where you can get help and support over the phone.There are many online discussion forums and social media groups for carers. 

Advice lines

Please see the organisation's website for details of call charges

Carers UK Advice Line tel: 0808 808 7777, Monday to Friday, 10am to 4pm. Carers UK also provide a listening service on Mondays and Tuesdays from 9am to 7pm using the same phone number.

NHS Carers Direct tel: 0300 123 1053, Monday to Friday, 9am-8pm and weekends from 11am-4pm. Offers support if you need help with your caring role and want to talk to someone about what options are available to you.

Citizens Advice service have an advice line that is available from 9am to 4pm, Monday to Friday on

Derbyshire Focus Line offers confidential emotional support, recovery and solution focused active listening, and signposting to support people experiencing mental health problems and their carers tel: 0800 0272127, Monday to Friday, 5pm to 1am. You can also text the service on text: 07537 404695

Relate Derby and Southern Derbyshire also offer a telephone counselling service for carers of people with mental health issues, autism and Asperger's. The helpline is open Tuesday, 10.30am to 4.30pm and Thursday, 1.30pm to 4.30pm. Tel: 0808 178 9363

Samaritans offer a helpline that is available round the clock, 24 hours a day, 365 days a year. The helpline number is free and you can talk to the Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. tel: 116 123.

Mind have both an information helpline and a legal helpline to give advice on mental health issues.

The Information line is open Monday to Friday, 9am to 6pm on tel: 0300 123 3393

The legal line is open Monday to Friday from 11am to 2pm on tel: 0300 466 6463

Web chat

Relate Derby and Southern Derbyshire Counselling Service provides an online chat and counselling service for carers and families of people with autism. The service is available every Wednesday from 2pm to 5pm.

FRANK offer friendly, confidential advice on drug related issues by live chat. The services is available 2pm to 6pm.

NHS Carers Direct offer a webchat service where you can talk to a Carers Direct adviser live online. The webchat service is available Monday to Friday, 9am and 8pm and weekends, 11am to 4pm.

Local online groups

Parenting Additional Needs (PAN) Facebook group - PAN also have a private Facebook group for subscribed members

Learning Disability Carers online community and Facebook group

Derbyshire Carers Association Facebook page - information for carers and details of events.

North Derbyshire Mental Health Carers Facebook page

Derbyshire young dementia group Facebook

Derbyshire Parent Carer Voice Facebook page

Derbyshire Autism Support Group - Facebook group for parents and carers of people with autism

National online groups and forums

Carers UK Forum join in with the conversation and get advice from other carers.

Macmillan - online community carers group offering a safe and supportive place for people looking after someone with cancer to share worries and emotions.

Mental Health Carer Forum a friendly space for discussion, help and support with issues surrounding mental health.

Mencap Family Hub online community for parents and carers of people with learning disabilities.

Talking Point is the Alzheimer's Society's online community for people with dementia and their carers.

Blue Jay is an online carer support group that is on every Monday from 6pm to 7.30pm for carers who support someone with an eating disorder. It is run by the national eating disorder charity, B-eat who also have online message boards.

Scope is a forum for people with disabilities and their carers

My Parkinson's Team is an social network for people with Parkinson's and their carers.

Headway Health Unlocked is an online community for people with a brain injury and their carers.

Deaf Plus is an online forum for people with hearing impairments and their carers.

Health Unlocked has a range of forums and communities covering all sorts of conditions and health related topics. You can even start up your own community.

This is not a complete list. Online forums are becoming increasingly popular and more communities are being developed all the time. Please make sure you stay safe online while using any type of group or forum.

This information was last updated on 17/06/2017

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